FAQ
We understand that you have a lot of questions, have a look down below if you can find it!
Do you have any questions?
Frequently Asked Questions
Feature FAQs
Rivernue.com is a business-focused online marketplace that connects buyers and sellers of goods. We provide a platform to help entrepreneurs and business owners find the best deals and suppliers for their needs, as well as offer a safe and secure way to complete the purchase.
Rivernue.com provides businesses with a comprehensive selection of furniture from European manufacturers and wholesalers. With Rivernue, you can be confident that you find furniture at competitive prices.
For any questions or concerns regarding your account or Rivernue.com services, please contact us by our Help Center.
At Rivernue.com, we take the security of our customers seriously and use the most advanced security measures available to safeguard their data. All transactions are conducted over a secure encrypted connection and stored securely. We understand the importance of data security for businesses and are committed to ensuring our customers' data is kept safe.
No, there are no fees associated with using Rivernue.com, as a Buyer. All fees associated with payment processing are handled by the third-party payment processors; Stripe.
Payment FAQs
At Rivernue.com, we provide a secure and problem-free environment for buyers and sellers to conduct fair trades without scams. Every product on our website is individually sold by the seller themselves, with Rivernue.com acting as the sales platform. To ensure the safety of all parties, we use Stripe as our third-party payment processor. This involves a slight delay in fund transfers, so both the seller and buyer can rest assured that the payment has been made, or that the product has been received before the funds are released.
In this way, Rivernue.com provides a secure, reliable platform for business transactions. We guarantee a hassle-free experience, so that buyers and sellers can trust in our services and complete their transactions with confidence.
At Rivernue.com, we understand that businesses need a secure and safe payment method. That is why we have partnered with Stripe, a third-party payment processor, to provide our customers with a trusted and reliable payment system.
Stripe's terms of payment are accessible here, ensuring that all of our customers are provided with the highest level of data protection. With Stripe, you can be sure that your payment information is kept safe and secure.
We are committed to providing our customers with the best possible experience, and this partnership with Stripe is just one way in which we are achieving this.
If there is any problems with a payment you have done, you are sure to contact us by our Help Center, any questions about shipping, payment or order can the CuIf you have any issues with a payment you have made, you can rest assured that our Customer Service team is here to help. Our Help Center is available to answer any questions you may have about shipping, payment and/or order. Our team is committed to resolving your issues quickly and efficiently. Contact us today for reliable, firm assistance.stomer Service provide help with.
As of today, No - But we are working diligently with Stripe to integrate Klarna into our checkout system. This will enable businesses to take advantage of all the payment options Klarna has to offer. While we cannot provide an exact timeline at this moment, rest assured that we are working hard to bring this integration to life as soon as possible. Thank you for your patience and understanding.
Shipping FAQs
At Rivernue.com, we understand that when it comes to shipping, having multiple shipments for one order can be cumbersome. That's why, as of today, each of our products is shipped individually, so if your order contains products from ten different sellers, you will be receiving at least ten different shipments.
However, we are planing to actively exploring options to offer the full service of fulfillment center in the future, based on feedback from both buyers and sellers.
Etch sellers are responsible for providing their own shipping solutions, based on their contractual and agreement requirements with logistic services providers.
At Rivernue.com, we highly recommend that all our sellers use our partner service Eurosender.com to take advantage of discounted prices. This is a great way to keep costs low while ensuring reliability and convenience.
Our platform provides all the necessary tools for sellers to provide all the necessary information, including tracking information, to the buyer. If one or more sellers have not provided the tracking information in the order, this could be because of one or more reasons. For help, please contact us through our Help Center or contact the seller directly from the order/product page.
At Rivernue.com, we understand the importance of providing buyers with accurate, up-to-date information and are committed to taking the necessary steps to ensure a hassle-free experience. We thank you for your patience and look forward to assisting you.
If you have received the item(s) and the item(s) was damaged during shipping, it is yours, the buyer, responsibility to report this to the chauffeur before signing for the shipment as well as provide the seller of the item(s) with picture, as well as a description, of the damage.
To dispute the order, please visit the "Disputes" tab in your "My Account" menu. Here, you can communicate with the seller to reach an agreeable solution.
However, if a resolution cannot be reached, Rivernue.com's support team will act as a mediator and review the case. We are firm in upholding our commitment to customer satisfaction, and will work to resolve the issue in a timely manner.
Order FAQs
When making a purchase on Rivernue.com, it is mandatory that you create an account and provide your legal business information. Once your account is created, you will find the "My Account" menu in the top-right corner of the page and from there, the "Orders" sub menu. This will provide you with an overview of all orders you have placed on Rivernue.com. We take your data security seriously and guarantee a secure, firm experience when making a purchase.
If you have received the wrong item(s), it is the seller's responsibility to provide you with the correct item(s) as soon as possible. To dispute the order, please visit the "Disputes" tab in your "My Account" menu. Here, you can communicate with the seller to reach an agreeable solution.
However, if a resolution cannot be reached, Rivernue.com's support team will act as a mediator and review the case. We are firm in upholding our commitment to customer satisfaction, and will work to resolve the issue in a timely manner.
If you have signed for the shipped item(s) and there is no visible shipping damage, but there is a fault with the product (doesn't work, broken pieces from manufacturing, or other manufacturing issues), you must take steps to dispute the order/item.
We take product quality seriously and urge you to take action to ensure your satisfaction. Please contact the seller of item(s) immediately if you find a fault with your purchase, so that they may investigate and take the necessary action to resolve the issue.
To dispute the order, please visit the "Disputes" tab in your "My Account" menu. Here, you can communicate with the seller to reach an agreeable solution.
However, if a resolution cannot be reached, Rivernue.com's support team will act as a mediator and review the case. We are firm in upholding our commitment to customer satisfaction, and will work to resolve the issue in a timely manner.
Rivernue.com is a B2B marketplace, we do not allow consumers to make or complete a purchase on the platform. As a business, you do not have the same 14-day return policy as consumers when making an online purchase. However, sellers on Rivernue.com can setup their own RMA rules and terms & conditions, so it's important to check these terms before contacting the seller. If these terms doesn't specifically state that the seller offers an open return policy, then our support team won't be able to help you.
Make it simple
Purchase Easy
Happy Customers
We understand that the easier the process is for our customers, the happier they are. That's why we are constantly working to improve our platform to ensure our customers are as satisfied as they can be!
Easy Sales
We make it easy, hassle-free and safe to purchase any item(s) you find on our platform. Our firm commitment to providing secure transactions and excellent customer service ensures you a seamless and stress-free buying experience.
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